Policy Information:

Appointment Time
All pets are required to show proof of current rabies shoots. We will not receive pets without proof of current rabies shots NO EXCEPTION.
Service Fee will be applied according to your area between $5- $10.
On the day of your appointment, please keep your schedule open an hour before and after your scheduled time.
We recommend that you allow your pet to relieved itself prior to his/her appointment 
Due to difficulties during previous apt and/or traffic, our arrival time may vary.

Cancellation/Missed Appointment 
Kirey’s Mobile Grooming rarely will be needed to cancel appointments due to weather or equipment failure in case we do not make it to your appointment we will contact you before appointment is schedules. Customers if you can’t keep your appointment, please contact us at least 24 hours in advance so we may fill your spot. Failure to call will be appointed a $ 25 penalty for next time service due to no communication before 24 hours.

Matted Dog’s
Kirey’s Mobile Grooming will try to give you the best need for your dog, but if your dog is matted they will be an extra charge and it might take a little longer to complete. We have to be extremely precautious while grooming your pet. If matts are not extreme we will try to remove them, but there might be risk of nicks, cut and irritation. Also heavy matting can cause trap of moisture, mold, fungus and bacteria grow and can’t be bathed in that condition. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. In some cases pets may also exhibit brief behavioral changes. As the owner, you are responsible for the condition of your pet’s coat and may not hold Kirey’s Mobile Grooming responsible in case something happens after the groom.

Veterinary Care 
We make every effort to ensure your pet’s grooming is pleasant and safe, however, if your pet becomes ill or the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and you agree to pay such expenses.

Safety
 comes first for everyone during the grooming process, people as well as pets. You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any bites or any property damage caused by their pets. We will stop the grooming process if we feel your pet’s behavior is compromising his safety or ours. We will charge for the amount of the groom that has been accomplished or $25, whichever is greater.

Senior Pets and Pets with Health Issues 
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Kirey’s Mobile Grooming will not be responsible for accidents or injuries to an elderly or health-compromised pet during their grooming.